REFUND AND RETURNS POLICY

Effective Date: January 15, 2025

At Wrist Wonders, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we have outlined our Refund and Returns Policy to make the return process as easy and transparent as possible.

Business Information:
Address:
123 Timepiece Lane,
Charleston, South Carolina, 29401,
United States

Contact Information:
Phone: (843) 555-0123
Email: support@wristwonders.com
Website: www.wristwonders.com

1. Return Eligibility

We accept returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and with all original tags, packaging, and accessories.
  • The return must be initiated within 30 days of the purchase date.
  • The item must not be marked as non-returnable in the product description or on the invoice.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Step 1: Contact our customer support team at support@wristwonders.com with your order number and the reason for your return.
  • Step 2: Our team will provide you with a return authorization number and instructions on how to return the item.
  • Step 3: Ship the item back to us using a trackable shipping method to the address provided by our support team. Please ensure that the item is securely packaged to prevent damage during return shipping.

3. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect. If the return is due to a mistake on our part (e.g., wrong item, damaged item), we will cover the return shipping costs.

4. Refunds

Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund to the original payment method. Refunds typically take 5-7 business days to be reflected in your account, depending on your payment provider.

Please note that original shipping charges are non-refundable unless the return is due to a mistake on our part.

5. Exchanges

We do not offer direct exchanges. If you would like a different size, color, or model, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will guide you through the process of returning the damaged item and either offer a refund or send you a replacement, depending on your preference.

7. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

  • Customized or personalized products
  • Watches that have been worn or altered (e.g., resized)

Please refer to the product page for any specific exclusions before purchasing.

8. Need Assistance?

If you have any questions regarding our Refund and Returns Policy or need help with your return, feel free to reach out to our customer support team:

Thank you for choosing Wrist Wonders. We are committed to providing excellent customer service and ensuring that your shopping experience is satisfying and hassle-free.